Hometown Furniture - Consumer Beware: Ashley Leather Sofa

Springfield, Missouri 0 comments
Not resolved

We bought over $5,000. furniture from Hometown Furniture in Rogersville, Mo

most of which was Ashley furniture. Our double reclining couch is defective and complaints were made to the store. The reclining mechanisms are defective,the spring is defective,you would try to push in with your feet manually & sofa would even tip,due to spring is defective. Service repairman came out from store & oiled spring & stated that even replacing a lighter spring would create a addional problem. Now, the front of my couch is even pulling apart on the seating cushion on the seam. We asked that we just get our money back due to we just bought this in 08/09 & sofa is defective and cannot be repaired properly per service repairman. We were told that sofa & chair and 1/2 were sold as set, could not get money back! The furniture dealer read the warranty to us, we explained that sofa cannot be repaired, that it is defective but is unwilling to work with us!

This is one furniture store you want to stay clear of!

Review about: Leather Couch.

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